Customer support
Questions about an order, your bundle, or how something works. Average response time: under 6 hours during business days.
Email supportContact
We read every email.
No ticket numbers. No phone trees. Just our team and a real inbox. We respond to every message within one business day — usually much faster.
Order & shipping help
Need to update an address, change a destination, or check tracking? Reply directly to your order confirmation email — it's the fastest path.
Email about an orderPress & partnerships
Media inquiries, brand collaborations, corporate gifting, and travel-industry partnerships.
Pitch usSupplier outreach
Are you a local maker, regional producer, or specialty brand rooted in a destination? Tell us about your products.
Introduce yourselfOur studios
Where the boxes are packed.
Brooklyn
Main packing studio · open by appointment for press visits.
Lisbon
European fulfillment & sourcing for the Iberia editions.
Tokyo
APAC sourcing studio for the Japan and South-East Asia editions.